Privacy policy

Who runs Examo

Examo is run from the United Arab Emirates. For anything about your information, including the requests further down this page, email support@examo.org.

If you use Examo without an account

• Visits are counted without cookies. Vercel Web Analytics and Speed Insights count which pages are visited, roughly where from (the country), the type of device and browser, the website that sent you here and how quickly pages load. They do not use cookies and do not keep your IP address.
• Your free topics.You can open two topics without an account. A cookie and your browser's storage remember which ones you have opened, for up to 2 years.
• Your progress stays in your browser. Until you create an account, your answers and flashcard progress are saved only in your browser.
• Your free AI mark. Without an account you can have one answer marked by AI. So that it cannot be claimed over and over, a cookie remembers that you have used it, for up to a year, and we keep a scrambled, one-way code made from your internet address (never the address itself) until the end of that day. A few free marks are allowed from one internet address each day.
• Security checks.To keep out automated copying of the site, Vercel's firewall may show visitors from some countries and networks a short automatic check. It uses your IP address and sets a cookie so that you are not checked again for a while.

If you create an account

We keep:

• Your sign-in details: your email address and password. Passwords are stored scrambled by Supabase, so nobody at Examo can see them.
• If you use “Continue with Google”: the name, email address, profile picture link and Google account ID that Google shares with us.
• Your username, and the name, country and school you can choose to add in Settings.
• Which part of the site you signed up from (for example a revision note or the home page), so that we can see which parts of Examo help students most.
• Your work: your answers to exam questions (what you typed and your score), flashcard progress, bookmarks, which revision-note sections you have read and when, the last topic you opened, your study plan (exam dates, target grades and study time), your subjects and grades, past-paper scores you enter, and your settings, such as dark mode.
• How many AI marks and AI tutor questions you have used each day, to apply the daily limits. Each day's count is deleted after 30 days.

We keep these so that your progress is saved and follows you to any device you sign in on. In Settings you can switch off progress tracking, which stops new question scores and revision-note progress from being saved.

AI marking and the AI tutor

• When you check a written or drawn answer, the question, its mark scheme, your answer and any drawing are sent to OpenAI, which marks it.
• When you use the AI tutor, the passage you highlighted, the revision note, your conversation and your target grade are sent to OpenAI.
• Your name, email address and account are never sent. OpenAI does not use this information to train its models, and keeps it for up to 30 days to check for misuse before deleting it.
• We do not save your drawings or your tutor conversations. The detailed marking feedback is kept only in your browser.
• We count how many AI requests the site makes and what they cost, with nothing about who made them.
• To keep Examo free, AI use has a daily limit: each account can have 15 answers marked and ask the AI tutor 30 questions a day, and visitors without an account get one free AI mark. The limits reset at midnight UTC.

Reporting a problem

If you report a problem, we keep your email address, your message, the page you were on and your browser details. For a problem with marking or with a note, we also keep your answer and how it was marked, or the text you highlighted. We use these only to fix the problem.

Emails

We only email you when your account needs it: password-reset codes and email-address confirmations. These are sent by Supabase. Emails you send to support@examo.org are handled by Zoho Mail.

Who else handles your information

These companies run parts of Examo for us and handle your information to do so:

• Supabase stores accounts and saved progress, on servers in Tokyo, Japan.
• Vercelhosts the website, counts visits and runs the security checks. The site's server code runs in Washington, D.C., USA, and pages are delivered from Vercel's servers around the world.
• OpenAI (USA) marks answers and runs the AI tutor.
• Google signs you in, if you choose “Continue with Google”.
• Zoho handles emails sent to support@examo.org.

This means your information may be stored or handled outside your own country, in Japan, the USA and elsewhere.

Read aloud:depending on your browser, the reading voice may come from an online service such as Microsoft's or Google's. Only the text of the note is sent to it, nothing about you.

Cookies and browser storage

We do not use advertising or tracking cookies. The only cookies are ones the site needs to work:

• Sign-in cookies (Supabase) keep you signed in.
• The free-topics cookie remembers your two free topics, for up to 2 years.
• The free-mark cookie remembers, for up to a year, that you have used your one free AI mark without an account.
• Two short sign-in cookies remember, for up to an hour, the page you were on and what you clicked while you sign in with Google.
• The security-check cookie (Vercel), if you were shown a check.

Your browser's storage also keeps your progress, theme and similar settings so that the site loads quickly. Signing out clears your account's information from that browser.

How long we keep it

• Your account and everything saved to it: until you delete your account, or until it has not been used for 2 years. Used means signing in, visiting while signed in or saving anything. We check once a month, and an account past 2 years is deleted automatically.
• Problem reports: for 2 years, or until you delete your account if that is sooner.
• Daily AI counts:an account's for 30 days; the scrambled internet-address codes for visitors' free marks until the end of the day (deleted early the next morning, UTC).
• What is sent to OpenAI: deleted by OpenAI within 30 days.
• In your browser: until you sign out or clear your browser's data.

Your choices and rights

• See your information. Most of it is on your dashboard and in Settings. For a full copy, email support@examo.org.
• Correct it. Change your username, email address, name, country or school in Settings, or email us.
• Delete it. Use Settings, then Delete account. Your account and everything saved to it are deleted straight away. You can also email us.
• Stop progress tracking. Switch it off in Settings.
• Ask a question or complain. Email support@examo.organd we will reply within a month. You can also complain to the data protection authority where you live, such as the UAE Data Office or, in the UK, the Information Commissioner's Office.

Children

You must be 13 or over to create an account. If we learn that someone under 13 has an account, we will delete it. Parents and carers can email support@examo.orgwith any question, or to have their child's account deleted.

Keeping your information safe

• Every connection to Examo is encrypted (HTTPS).
• Your saved work can only be read by your own account. Other students cannot see it.
• AI requests never include your name, email address or account.

No system is perfectly secure, but if something goes wrong that affects your information, we will tell you.

Why we are allowed to use it

For students in the UK, the EU and places with similar laws: we use your account information to provide the service you asked for. We use visit counts, security checks, the daily AI limits and problem reports because we have a legitimate interest in keeping Examo working, safe, affordable and getting better.

Changes to this policy

If we change how Examo uses your information, we will update this page and the date at the top. If the change is important, we will also say so on the site.

Contact

Email support@examo.org.